OKEx - Leading Cryptocurrency Exchange Demo Trading
Academy Company Updates Article

[LIVE UPDATES] OKEx confirms all user funds safe, non-withdrawal platform ops functioning as usual

2020.10.17 OKEx

UPDATE: Oct. 30 at 12:30 pm UTC

Withdrawals

Withdrawals from OKEx are still temporarily paused. All other platform operations that don't involve withdrawals remain up and running. The security of user funds is our top priority, and all user funds remain safe and unaffected. We are working hard to resume full platform functionality. Please check this article for further updates.

Other updates

We’ve introduced a system to reward our loyal customers with lower trading fees. Read the full announcement for more details on how to receive lower fees for up to 30 days after withdrawals resume on OKEx, plus other benefits.


UPDATE: Oct. 29 at 5:30 pm UTC

Withdrawals

Withdrawals from OKEx are still temporarily paused. The security of user funds is our top priority and all user funds remain safe and unaffected. We are working hard to resume withdrawals as soon as possible. Please check this article for further updates.

Other product updates

For C2C Loan users: OKEx decided to move up the suspension date of BCH as a collateral from 3:00 am UTC on Nov. 8 to 9:00 am UTC on Oct. 29. Please note, users who borrow USDT with BCH as collateral must repay their loans before 3:00 am UTC on Nov. 14, which is when a mandatory repayment will be triggered.


UPDATE: Oct. 28 at 1:00 pm UTC

Withdrawals
Withdrawals from OKEx are still temporarily paused. The security of user funds is our top priority and all user funds remain safe and unaffected. We are working hard to resume withdrawals as soon as possible. Please check this article for further updates.

Other product updates
Today, OKEx announced that it will support the planned hard fork of the Bitcoin Cash (BCH) network on Nov. 15. There are currently two competing fork proposals, Bitcoin Cash ABC (BCH ABC) and Bitcoin Cash Node (BCHN). If the hard fork is successful, users holding BCH on OKEx before the fork will receive two new assets: BCH ABC and BCHN.

For more details regarding the planned hard fork and how it will affect trading on OKEx, please click here.


UPDATE: Oct. 27 at 1:00 pm UTC
Withdrawals on OKEx are still temporarily paused. The security of user funds is our top priority and all user funds remain safe and unaffected. We are working to get the platform back to full functionality. Please check this article for further updates.


UPDATE: Oct. 26 at 11:30 am UTC
A WebSocket System Upgrade is scheduled for tomorrow, Oct. 27 at 8:30 am UTC (affects API traders and other parties using the OKEx API).

Withdrawals on OKEx are still paused. The security of user funds is our top priority. All user funds remain safe and unaffected. We are doing everything we can to ensure that the platform returns to full functionality.


UPDATE: Oct. 23 at 2:00 pm UTC
At this time, withdrawals from OKEx are still paused. All OKEx products are up and running except those that directly involve withdrawals — i.e., Sell Crypto fiat gateway and DeFi token yield farming on OKEx Earn, which were also temporarily suspended on Oct. 16.

We are working around the clock to get back to business as usual. User funds remain safe and unaffected. We'd like to extend an enormous thank you to the OKEx community for your unwavering patience. Please check back here for updates.


UPDATE: Oct. 22 at 3:15 pm UTC
All functions on OKEx are up and running, except those that involve withdrawals. User funds are safe. We sincerely appreciate your patience and are working hard to resume withdrawals. Please check this article for future updates.


UPDATE: Oct. 21, 2020 at 2:00 am UTC 

Resumption of P2P Trading and Buy Crypto

The OKEx P2P platform will resume trading on Oct. 21, 12:00 pm UTC for CNY, INR and VND fiat pairs, and the Buy Crypto fiat gateway will also be reactivated at the same time.

Please note that cryptocurrency withdrawals are still temporarily suspended. For your safety, avoid off-escrow trading as it runs the risk of scams and/or disputes without any protection. As always, please practice proper risk management when trading, and only follow our official communication channels for the latest updates.

We thank you for your continued patience and support.


As of 3:00 am UTC today, Oct. 16, OKEx has suspended digital asset withdrawals temporarily.* We would like to assure users that the security of funds on OKEx has not been affected. Additionally, all other operations on OKEx that do not involve withdrawals are functioning normally.

In regard to claims on Twitter today that funds had been withdrawn from OKEx to a competitor exchange, OKEx's wallet team has confirmed that the origin wallet addresses in said transactions do not belong to OKEx.

The chief economist at major blockchain analytics firm Chainalysis also confirmed in a tweet today that the transactions in question had been "mislabelled" and were not in fact from OKEx. 

We sincerely apologize for any inconvenience to our users that the suspension of withdrawals may have caused. We will keep users posted as soon as we have more information — please refer to OKEx's official Twitter for the latest updates. Of course, we will resume digital asset withdrawals as soon as we've determined that all security requirements have been met.

We appreciate and value your continued support and trust, and we will continue to deliver first-class products, services and technical support to our customers.

*Pursuant to 8.1 Service Change and Interruption of the Terms of Service, OKEx may change the Service and/or may also interrupt, suspend or terminate the service at any time with or without prior notice.


Media contact

Vivien Choi
Email: [email protected]
Telegram: @vivienchoi

Follow OKEx

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Facebook: https://www.facebook.com/okexofficial/
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Telegram group (English): https://t.me/OKExOfficial_English
Telegram group (Russian): https://t.me/okexofficial_ru


Disclaimer: This material should not be taken as the basis for making investment decisions, nor be construed as a recommendation to engage in investment transactions. Trading digital assets involve significant risk and can result in the loss of your invested capital. You should ensure that you fully understand the risk involved and take into consideration your level of experience, investment objectives and seek independent financial advice if necessary.


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