If the buyer has not yet sent funds or confirmed payment, please contact them first to try resolving the dispute.
If you cannot resolve the issue, click Appeal to customer support to start the dispute process. You will need to choose the reason for the appeal and add additional supplemental information about the transaction.
After filling out this information and clicking Confirm, you will be asked to contact the buyer again to resolve the dispute. If the buyer cannot be contacted or refuses to settle, click Continue to appeal. You will need to upload proof of non-payment and any other additional information about the failed transaction.
After submitting the appeal, customer support will contact the buyer. You can track the status by clicking Appeal details.
Customer support will make a decision and release the crypto to the correct party after investigating the issue.