OKEx

FAQs

A curated list of the most frequently asked questions by OKEx customers.
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Submit a request

Can't find a solution to your problem? Contact our support team for quick assistance.
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Beginners’ Guide

A wealth of helpful resources for everything you need to know to get started with OKEx.
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API Documentation

Get the complete reference documentation for the OKEx API.
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Join the Community

Find answers, ask questions, and connect with our community of OKEx users from around the world.
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Download the OKEx App

Trade crypto from anywhere. Android, iOS, MacOS, Windows.
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Get started with OKEx

Everything you need to know to get started with OKEx. Hone your trading skills with the articles and videos below.

What is Blockchain？

A video overview of Blockchain (49 sec.)

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What is Bitcoin?

A video introduction to Bitcoin (1 min.)

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Get you first Bitcoin in Minutes.

Follow the tutorial and take a few simple steps to buy bitcoin

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Seconds to understand Spot Trading.

What is Spot Trading and how does it work?

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How to Deposit and Withdraw crypto on OKEx .

Video demonstrating how to deposit and withdraw your cryptocurrencies (3 min.)

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What are Futures?

An introduction to Futures contracts.

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Official Channel Verify

    Frequent Code

      To protect yourself from identity theft, always check whether the phone number/WeChat/Telegram or other social media accounts that contact you are our official, recognized channels. (Not applicable to SMS numbers)

      Trade. Anywhere
      Fully compatible with iOS, Android, Mac & Windows
      Official OKEx API Documentation

      OKEx Official Channel

      Unofficial Channel

      The content you inquired is not the official channel of OKEx.
      • DO NOT share your private information and password to anyone!
      • DO NOT send any crypto assets/money to anyone claiming to be from the OKEx team!
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      • If you are inquiring about a mobile number, please select the correct country code.
      • Only account ID search is supported for messaging apps(e.g. WeChat). 
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