How do I freeze my account? (app)

Published on Aug 22, 2023Updated on May 31, 20242 min read225

Once you freeze your account, you won't be able to log in or register using the same email/phone/personal identity information. However, if you decide to unfreeze the account, you can contact our customer service for assistance.

Getting Started

  1. Open your OKX app and go to User Center

    CT-app-EN-homepage-user menu

    Select User Center at the top left corner

  2. Go to Profile and Settings and select Security center under Settings

  3. Find Account management at the Security Center page, select Freeze account

  4. Select Reason to freeze account

  5. Read what'll happen after freezing your account

    ct-app-freeze-account-confirmation

    What'll happen after you freeze your account

  6. Tick the relevant terms if you confirmed freezing it and select Freeze account

  7. Get SMS/email and Google Authentication code and Confirm to freeze the account

Note: it's required to bind with Google Authentication in your account before freezing it.

Disclaimer
This article/blog is provided for informational purposes only. It is not intended to provide (i) investment advice or an investment recommendation, (ii) an offer or solicitation to buy, sell or hold digital assets, or (iii) financial, accounting, legal or tax advice. Digital assets, including stablecoins and NFTs, are subject to market volatility, involve a high degree of risk, can lose value, and can even become worthless. You should carefully consider whether trading or holding digital assets is suitable for you in light of your financial condition and risk tolerance. Please consult your legal/ tax/ investment professional for questions about your specific circumstances. Not all products are offered in all regions including the U.S.A., U.K., Crimea, Cuba, Donetsk, Iran, Luhansk, North Korea, Syria Malta, Australia, Bangladesh, Bolivia, The Bahamas, Canada, Malaysia, Hong Kong, France (and its territories), and Singapore. For more details, please refer to the OKX Terms of Use and Risk & Compliance Disclosure. © 2024 OKX. All rights reserved.

Getting Started